8/7/2023 0 Comments Amazon my orders not working![]() Perhaps you ran out of critical household goods or you were counting on the product to land in time so it could be given as a gift. Amazon customer service will look into the claim, quickly determine that the package hasn't arrived and, in most cases, automatically offer a free month of Amazon Prime service.īut as mentioned, some people have been lucky enough to get more than a free month of Prime, so it's a good idea for customers to push back a bit and explain why the delay is such an inconvenience. ![]() Customers simply confirm that they purchased a product and that it hasn't arrived. Once it's time to talk to a customer service rep, the process is somewhat simple. Still, online-chat waiting times aren't bad and we've been able to speak with Amazon reps after waiting just a few minutes. Generally, Amazon recommends selecting the phone option to get support more quickly customers can specify which phone number the rep should call. If neither option is suitable, Amazon also provides quick access to a slew of help pages on everything from checking an order and managing content on devices to getting help with Amazon Prime and updating payment information. The page also gives users the option of having Amazon call them, as well as a wait time, so they have a sense of how long it’ll take to hear back from the company. Here you'll have the option to either chat with a messaging assistant that can answer basic questions or direct users to the proper place to have their issue addressed. To contact Amazon, it's best to use the company's Contact Us page. (Image credit: Shutterstock) Contacting Amazon
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